The support stack, rebuilt around the agent.
One queue across email, chat, and WhatsApp. Agents that classify, look things up, act, and escalate when policy says so.
and APIs for the long tail
Support tools weren't built for agents that act
Most teams are stuck between legacy ticketing and bolt-on assistants that never close the loop. Subport closes it.
More seats, same backlog
More seats logged in doesn't mean more tickets resolved. Subport puts automation where it deflects, resolves, and hands off cleanly.
AI that stops at a draft
Copilots suggest text. Customers still wait. Subport takes the action end-to-end, with gates when risk is high.
Weeks to wire channels and playbooks
You shouldn't need a migration project to get value. Connect channels, attach knowledge, and route work in hours—not quarters.
Six surfaces. One mental model.
Threads, runs, and queues share the same shape. Learn it once.
Built for operators and engineers.
Ship macros and routing without filing an IT ticket. Extend with code when the workflow gets sharp.
Operators ship in an hour.
Connect a channel, attach a knowledge base, define gates for risky actions. The repetitive tier takes a coffee break.
Engineers don't hit a wall.
APIs, webhooks, custom tools, and workflows that match how your org actually resolves work—not a toy canvas.
Seats for people. AI that scales with the plan.
Pick a tier sized to your team and automation volume. No surprise per-message tax—current numbers on the pricing page.
Four numbers we hold automation to.
Speed where it's safe. Grounding everywhere. Gates where it isn't. Cards reflect well-instrumented workspaces.
“We needed one queue, grounded answers, and approvals that didn't feel like IT tickets.”
What changes when policy lives in code, not in scripts.
The win wasn't “faster drafts.” It was fewer round-trips: the agent pulls order state, applies the policy we wrote, and only pings us when the amount crosses the threshold. Our queue stopped growing linearly with headcount.
Shipping iteratively.
Plans for agent seats with bundled automation.
Starter and Team include AI auto-resolves, channels, knowledge bases, and workflows. Enterprise adds the security and deployment options larger orgs expect.
- Shared inbox + AI agent
- Bundled auto-resolves / month
- Knowledge base
- Unlimited AI agents (fair use)
- Workflow automation + routing
- Priority support options
- SSO / SCIM patterns
- Custom terms + migration help
- Solutions support
Too many “AI help desks” stop at text generation. The hard part is safe action: tools, approvals, audit trails, and a queue model that doesn't fall apart when you add WhatsApp, email, and chat.
That's what we're building—one place for support to run, with automation that earns trust.
If you have a sharp edge case, bring it. We'd rather lose a deal than sell a story we can't ship.
Notes from the build.
Boring on purpose.
Encryption, audit trails, tenant isolation. The questions procurement asks—answered without a sales call.
Before you roll it out.
Yes—start from the dashboard on a trial where available, or book a demo if you want a guided walkthrough.