The support stack, rebuilt around the agent.
Email, chat, WhatsApp, and more — one queue. Agents that classify, pull context from your knowledge base, take safe actions, and escalate when your policy says so.
via native integrations and extensions
Support tools weren't built for the automation era
Most teams are stuck between legacy ticketing and bolt-on assistants that never close the loop. Subport connects the stack around resolution.
Per-seat sprawl without outcomes
More agents logged in does not mean more resolved tickets. Subport focuses automation on deflection, resolution, and clean handoffs.
AI that stops at a draft
Copilots suggest text; customers still wait. Subport is built to take safe actions end-to-end, with gates when risk is high.
Weeks to wire channels and playbooks
You should not need a migration project to get value. Connect channels, attach knowledge, and route work in hours — not quarters.
Every surface, actually live.
Six product surfaces, running in your browser. Click around — these are interactive demos, not screenshots.
Six surfaces. One mental model. Scroll to walk through.
One queue, shared context, and the same primitives across channels, agents, and workflows — so support stays coherent as you grow.
One queue. Every channel.
Email, chat, voice, WhatsApp, X, Instagram, SMS — all routed into the same threads with the same agents and the same shortcuts. Channel diversity stops being an integration project.
Agents that actually act.
Subport agents call tools, write to your systems, open tickets, and escalate when policy says so. The reply is not the work — the resolution is. Every step is logged.
For operators and engineers.
Drag-and-drop primitives that scale up to custom logic, integrations, parallel branches, and loops. Ship the common paths fast; keep the edge cases explicit.
Approve with one keystroke.
Set gates by amount, customer tier, or intent. The agent stops, drafts the reply, presents the action, and waits for ⏎. Humans stay on the high-leverage decisions.
Grounded replies, cited.
Upload docs and URLs, keep internal playbooks private, and let agents cite what they used. Customers get receipts; your team gets an audit trail.
Native where it matters. Extend everywhere else.
Connect commerce, CRM, engineering, and comms tools. For the long tail, use APIs and the patterns your stack already trusts.
Built for serious support teams from the ground up.
One product for operators and engineers: ship macros and routing without filing an IT ticket, and extend with code when the workflow gets sharp.
Operators ship in an hour.
Connect a channel, attach a knowledge base, define gates for risky actions. The repetitive tier takes a coffee break.
Engineers do not hit a wall.
APIs, webhooks, custom tools, and workflows that match how your org actually resolves work — not a toy canvas.
Seats for people. AI that scales with the plan.
Pick a tier that matches your team size and included automation volume. See current numbers on the pricing page — no surprise per-message tax.
If this sounds like your week, you are in the right place.
Growing SaaS and product-led teams (often 10–200 people) who need one queue, grounded answers, and automation that stops at the right human.
Support teams scaling past manual triage
You are hiring to keep up with volume. Subport targets the repetitive 80% so people handle exceptions and relationships.
Product-led companies with impatient users
Your customers expect fast answers from real policies. Route questions to knowledge-backed replies before they become backlog.
Multi-channel teams tired of tab sprawl
Email, chat, WhatsApp, and more — one thread model so agents do not rebuild context per channel.
Targets that match how support is measured.
Illustrative benchmarks for well-instrumented workspaces — your results depend on categories, policies, and channels.
“We needed one queue, grounded answers, and approvals that did not feel like IT tickets.”
Illustrative scenario — not a single customer endorsement.
The win was not “faster drafts.” It was fewer round-trips: the agent pulls order state, applies the policy we wrote, and only pings us when the amount crosses the threshold. Our queue stopped growing linearly with headcount.
Shipping iteratively. On purpose.
Plans for agent seats with bundled automation.
Starter and Team tiers include AI auto-resolves per month, channels, knowledge bases, and workflows. Enterprise adds the security and deployment options larger orgs expect.
- Shared inbox + AI agent
- Bundled auto-resolves / month
- Knowledge base
- Unlimited AI agents (fair use)
- Workflow automation + routing
- Priority support options
- SSO / SCIM patterns
- Custom terms + migration help
- Solutions support
Too many “AI help desks” stop at text generation. The hard part is safe action: tools, approvals, audit trails, and a queue model that does not fall apart when you add WhatsApp, email, and chat.
That is what we are building — one place for support to run, with automation that earns trust.
If you have a sharp edge case, bring it. We would rather lose a deal than sell a story we cannot ship.
Writing we stand behind.
Boring on purpose.
Details live on the security page — here is the shape of how we think about risk.
Straight answers.
A few things teams ask before they roll Subport out beyond a pilot.
Yes — start from the dashboard on a trial where available, or book a demo if you want a guided walkthrough.