Chapter 01
Schedule without the phone call
Service-type aware booking with bay availability live.
- 24/7 booking
- Bay-aware availability
- Reminder + confirm
Automotive
Service center ops, without the phone tag.
Subport runs scheduling, in-service updates, and maintenance reminders on WhatsApp — for dealerships, independent shops, and fleet operators.
Service throughput
+34%
Maintenance retention
+58%
Inbound calls to service
−45%
01
Where service centers leak hours.
The service writer spends half the day on the phone. Customers spend the other half wondering when their car is ready.
- 01
Phones bottleneck the bay
Every 'is it ready?' call pulls a writer off the floor for 4-6 minutes.
- 02
Maintenance memory loss
Customers forget the 30K, 60K, 90K cadences. So does the dealership.
- 03
Estimates over voicemail
Customers want the inspection in pictures, not a callback chain.
- 04
Loaner and pickup chaos
Coordination across writer, driver, and customer happens in 4 separate threads.
02
What Subport runs for service centers.
Service scheduling
Real-time bay availability, service-type aware booking, automated reminders.
- Bay-aware availability
- Service-type slotting
- Reminder cadence
In-service updates
Pictures and progress as work happens. No more callback chains.
- Photo and video updates
- Estimate approvals in-thread
- Completion alerts
Maintenance memory
Mileage and time-based reminders that bring the customer back at the right interval.
- Mileage-based reminders
- Recall notifications
- Inspection cadence
Loaners and pickup
One thread for the customer, the writer, and the driver.
- Loaner reservation
- Pickup and delivery
- Multi-party coordination
03
From appointment to pickup.
Chapter 02
Updates while it's on the lift
Photos, estimates, approvals — without a callback.
- Live progress photos
- Estimate approval in-thread
- Inspection report
Chapter 03
Reminders that bring them back
Mileage and time-based reminders for the next service.
- Mileage-based reminders
- Recall surfacing
- Pre-trip inspection prompts
04
Impact on service ops.
Service throughput
+34%
Maintenance retention
+58%
Inbound calls
−45%
Customer CSAT
4.7★
05
Moments we automate.
- 01
Booking
Bay-aware, with reminders.
- 02
Live updates
Photos, progress, completion.
- 03
Estimate approvals
In-thread, signed, archived.
- 04
Recall alerts
Triggered by VIN-level recall data.
- 05
Loaner pickup
Coordinated across writer, customer, driver.
- 06
CSI surveys
Right moment, conversion-tuned.
06
Connects to your DMS.
- CDKDMS
- ReynoldsDMS
- TekionDMS
- XtimeService scheduling
- StripePayments
- CarfaxVIN data
Get writers off the phone and back on the floor.
Most centers see throughput lift in the first 30 days.