Chapter 01
Consult before the chair
The agent asks the right questions, surfaces the right service, and books the right specialist.
- Service match by client goal
- Photo-based consult
- Live availability
Beauty & wellness
Bookings, consults, rebooks — in one thread.
Subport handles the conversational side of running a salon, spa, or studio. Less front-desk lift, more time on the chair.
No-show rate
−54%
Rebook rate within 6 weeks
+38%
Median first response
12s
01
Where service businesses are leaking time.
Bookings live in three places, the front desk runs the show by phone, and rebookings depend on whether someone remembered to text.
- 01
No-shows that crater the day
A 60-minute slot lost is 60 minutes a stylist or therapist can't earn. Reminders by SMS or email don't move the needle.
- 02
Consults stuck on the call
Clients want to know what suits them before booking. Without a smart consult, they don't book.
- 03
Rebooking on memory
The 6–8 week return is where retention lives. If you forget to nudge, the chair sits empty.
- 04
Spreadsheets for product reorder
Retail product is a real revenue line. Most teams sell it with a sticky note.
02
What Subport runs for beauty teams.
Smart bookings with provider match
Match the client to the right specialist, not just the first open slot.
- Stylist/therapist matching
- Service-aware time blocks
- Walk-in waitlist
Consults that actually convert
Ask the right pre-visit questions, propose services, suggest add-ons.
- Visual reference uploads
- Service recommendation by goal
- Add-on prompts
Loyalty and rebook
Re-engagement based on service cadence, not blanket campaigns.
- Rebook windows by service
- Birthday and milestone offers
- Lapsed client win-back
Retail product follow-through
Recommend the products used in service, deliver them post-visit.
- In-thread checkout
- Subscription refills
- Inventory-aware suggestions
03
From discovery to rebook.
Three chapters across one client — first contact, booking, follow-up.
Chapter 02
Booking with the right provider
No phone calls, no double-booked slots, calendar invite goes back automatically.
- Real-time availability
- Confirmation and reminder sequence
- One-tap reschedule
Chapter 03
Aftercare and rebook
Post-visit care, retail follow-through, rebook timing tuned to service cadence.
- Aftercare instructions
- Product follow-up
- Rebook nudge at the right week
04
Lift across salon and spa networks.
No-shows
−54%
Rebook within 6 weeks
+38%
Retail attach rate
+22%
Client CSAT
4.8★
05
Daily moments we automate.
- 01
Booking and rebook
Stylist match, walk-in slots, waitlist promotions.
- 02
Reminders with confirm
Cuts no-shows in half — confirmations route back to the calendar.
- 03
Service consults
Pre-visit questions and recommendations that lift ticket size.
- 04
Loyalty triggers
Tied to service cadence, not blanket sends.
- 05
Retail follow-up
The product the stylist used, delivered after the visit.
- 06
Reviews that convert
Post-visit prompt for review on Google or Instagram.
06
Connects to the booking and POS you run.
- MindbodyBooking
- VagaroBooking
- SquarePOS
- ShopifyRetail
- MailchimpMarketing
- Google CalendarScheduling
Run the conversational side of your salon on autopilot.
Two weeks to onboard, one cancellation policy review, no app install for clients.