Chapter 01
Booking that doesn't need a call
The patient describes what they need. Subport finds the next slot that fits the visit type and the provider.
- 24/7 booking, all days
- Visit-type aware slotting
- Calendar invite back to the patient
Healthcare
Patient communication without the phone tag.
Subport runs scheduling, intake, reminders, and follow-up on WhatsApp — encrypted, auditable, and compliant with the policies that matter.
No-show rate
−48%
post-reminder rollout
Form completion before visit
+62%
Reschedule turnaround
<2 min
01
Where patient ops are stuck.
Front desks run on phones, paper, and patience. The patient experience suffers, and so does the schedule.
- 01
No-shows you can't predict
Reminders go out by SMS or email. Half don't get read. Empty slots cost more than the visit they replace.
- 02
Intake on a clipboard
Patients fill out the same form twice — once on paper, once when the front desk re-enters it.
- 03
Follow-up that never happens
Post-visit care is the difference between healed and re-admitted. Manual outreach drops the ball.
- 04
Inboxes scattered across roles
Reception, billing, clinical, prescription refills — four queues, no shared context.
02
What Subport runs for healthcare.
Encrypted on the wire and at rest. PHI never touches an LLM unless you opt in.
Scheduling that respects the calendar
Real-time availability from your EHR or PMS. Patients book, reschedule, or cancel without picking up the phone.
- EHR/PMS-aware availability
- Provider, room, and resource constraints
- Cancel and waitlist promotion
Digital intake & consent
Send the form before the visit. Get it back signed, structured, and ready to drop into the record.
- Pre-visit forms with required fields
- E-signature on consent
- PII-aware redaction in transit
Reminders & two-way confirms
Reminders that ask one question — show up or reschedule? Patients answer in WhatsApp; the calendar updates.
- Multi-stage reminder cadences
- Confirm/reschedule in one tap
- Quiet hours and language preference
Refills & follow-up care
Medication adherence, post-op follow-up, lab result delivery — all routed through the agent and the right human when needed.
- Refill request triage
- Result delivery with provider review
- Post-discharge check-ins
03
How a visit plays out.
Three chapters across one patient — booking, prep, follow-up.
Chapter 02
Pre-visit prep, no front-desk loop
Forms, fasting instructions, and required docs — sent and collected in the same thread before the patient walks in.
- Digital intake on phone
- Fasting / prep reminders
- ID and insurance capture
Chapter 03
After the visit
Care plan, medication schedule, follow-up — all in the thread. The provider stays in the loop without writing another note.
- Care plan as a structured message
- Medication reminders by schedule
- Auto-routed if symptoms escalate
04
What changes for the practice.
No-show rate
−48%
Pre-visit form completion
+62%
Front-desk call volume
−35%
Patient CSAT post-visit
92%
05
Moments where the agent earns its seat.
- 01
Booking and reschedules
EHR-aware, no double bookings, waitlist promotion built in.
- 02
Reminders that actually land
WhatsApp open rates beat SMS by 3-5x; replies route to the calendar.
- 03
Pre-visit intake
Signed consent, structured fields, dropped into the record.
- 04
Refill triage
Filtered, prioritized, sent to the right provider with full context.
- 05
Symptom check-ins
Post-discharge follow-ups that escalate when answers cross thresholds.
- 06
Result delivery
Patient gets results with provider review, no missed messages.
06
Connects to the systems clinical teams already use.
- EpicEHR
- AthenahealthEHR
- PractoPMS
- DrChronoPMS
- TwilioSMS fallback
- StripeBilling
Stop running patient ops on phones and paper.
Start with reminders or intake. Most practices recover the cost of Subport in the first month from no-show reduction alone.