Chapter 01
Direct booking, not via the OTA
Inquiries go from chat to booked room without the 18% commission.
- Real-time availability
- Direct rates
- Booking confirmation
Hospitality
A concierge in every guest's pocket.
Subport runs reservations, in-stay requests, and post-stay follow-up on WhatsApp — for hotels, resorts, and short-term rentals.
Direct bookings
+31%
Review score lift
+0.6
Front-desk inbound
−68%
01
Where guest experience leaks.
OTAs own the booking. The front desk owns everything that happens after — and that's where reviews are made or broken.
- 01
OTA dependence
Direct booking conversion is low because your site doesn't talk back.
- 02
Front desk under siege
"What's the WiFi?" "Towels?" "Late checkout?" — repeat 100x a day.
- 03
Service requests lost in the gap
Maintenance and housekeeping requests fall between systems.
- 04
Reviews after silence
Guests check out, never hear from you, leave a 3★ if anything.
02
What Subport runs for hotels.
Bookings and direct conversion
Capture inquiries on WhatsApp; convert to direct bookings.
- Real-time room availability
- Rate and inventory aware
- Direct vs. OTA channel awareness
In-stay concierge
Front-desk Q&A, maintenance requests, room service — one thread.
- WiFi, amenities, FAQ
- Maintenance requests
- Room service ordering
Local recommendations
Curated suggestions, restaurant booking, activity reservations.
- Restaurant booking
- Activity reservations
- Transportation help
Post-stay follow-up
Review prompts at the right moment; recover bad experiences before they hit Google.
- Review request timing
- Bad-experience recovery
- Loyalty enrollment
03
From inquiry to review.
Chapter 02
In-stay concierge
Every "can I get..." answered in seconds, no front-desk call.
- 24/7 concierge
- Service requests routed
- Real-time order status
Chapter 03
Activities curated to the guest
Recommendations they'd actually book, with one-tap booking.
- Weather-aware suggestions
- Direct activity booking
- Transport coordination
04
Impact on hotel ops.
Direct bookings
+31%
Review score lift
+0.6
Front-desk inbound
−68%
Ancillary revenue
+22%
05
Moments we automate.
- 01
Reservation flow
Direct, real-time, OTA-aware.
- 02
Concierge Q&A
WiFi, amenities, late checkout, FAQ.
- 03
Maintenance requests
Routed to housekeeping or engineering.
- 04
Room service
Order in chat, delivered to the room.
- 05
Local recommendations
Booked through the property's preferred partners.
- 06
Review prompt
Right moment, right tone — recovers issues first.
06
Connects to your PMS and channel manager.
- CloudbedsPMS
- MewsPMS
- OperaPMS
- SiteMinderChannel manager
- StripePayments
- TripAdvisorReviews
Make every guest stay feel one-tap easy.
Pilot with one property. Most see review-score lift inside one quarter.