Chapter 01
Booking that fills the room
Real-time class availability and waitlists.
- Real-time class slots
- Waitlist auto-promotion
- Smart cancellations
Fitness & sports
Members who show up and stay.
Subport runs class booking, attendance, and retention nudges on WhatsApp — for gyms, studios, and sports clubs.
Class booking rate
+44%
Member churn
−39%
Personal-training conversion
+27%
01
Where fitness teams lose members.
Member-success is a contact sport. The members you don't hear from are the ones who quit next month.
- 01
Empty class slots
Pre-booked classes empty out as people drop. Your best instructor teaches three.
- 02
Quiet members churn
If a member hasn't been in for 14 days, they're 3x more likely to cancel.
- 03
Personal training pitch fatigue
Front-desk pitches feel pushy. The right WhatsApp nudge feels personal.
- 04
Community in too many places
Group chats, Instagram, in-person — community fragments and dies.
02
What Subport runs for fitness.
Class booking & waitlists
Real-time availability, waitlist promotion, no-show watch.
- Real-time class slots
- Auto-waitlist
- No-show consequence
Progress and goal tracking
Workouts, runs, lifts — logged by reply, summarized weekly.
- Goal-aware nudges
- Weekly digest
- Milestone celebrations
PT and program upsell
Suggest personal training when behavior signals readiness, not before.
- Behavior-driven offers
- Trainer match
- Free intro session booking
Community building
Challenges, leaderboards, and event RSVPs that bring people back.
- 30-day challenges
- Leaderboards
- Event RSVPs
03
Across the member week.
Chapter 02
Goals that don't slip
Progress logging, weekly digests, milestone celebrations.
- Goal-aware nudges
- Weekly recap
- Streak protection
Chapter 03
Community that brings them back
Challenges, leaderboards, events.
- Challenge enrollment
- Leaderboard updates
- Event RSVPs
04
Impact on fitness operators.
Class booking rate
+44%
Churn
−39%
PT conversion
+27%
Member CSAT
4.6★
05
Daily moments we automate.
- 01
Class booking
Including waitlist and no-show watch.
- 02
Class reminders
T-2h with confirm/cancel reply.
- 03
Streak protection
Nudge before the streak breaks.
- 04
Workout logging
Reply with what you did, we log it.
- 05
Buddy invites
One-tap invite for a friend to join a class.
- 06
PT suggestions
When the behavior pattern says they're ready.
06
Connects to your gym software.
- MindbodyBooking
- Mariana TekBooking
- GlofoxBooking
- StripeMembership billing
- StravaActivity sync
- MailchimpMarketing
Bring members back to the floor.
Most studios see churn drop in the first 60 days, before any other change.