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Roadmap

Where we plan to go next.

Future channels and integrations, clearly separated from the product you can use today.

Planned — not available today. These are product directions, not delivery commitments. Scope and availability may change; no release dates are promised.

Planned

Additional conversation channels

  • Inbound email
  • Voice and SMS
  • Social messaging, including Instagram and X
  • Inbound Slack and Microsoft Teams

Planned

Native business-system connectors

  • Zendesk and Intercom
  • Salesforce and HubSpot
  • Shopify and commerce systems
  • Zapier and calendar integrations
  • Native database setup and visual query tools

Planned

Enterprise identity

  • SAML and OIDC single sign-on
  • SCIM provisioning

WhatsApp, authenticated API chat, outbound Slack notifications and configured MCP tools are described in our current platform overview.