Chapter 01
Order without the call
The guest browses the live menu in chat, picks dishes, customizes, pays.
- Live menu in-thread
- Modifier-aware items
- Saved order history
Food & beverage
Direct ordering without the marketplace cut.
Subport runs your menu, reservations, and delivery on WhatsApp. No commission. No customer you don't own.
Marketplace commission
0%
Repeat order rate
+28%
Phone-order errors
−40%
01
Where food businesses lose margin.
Marketplaces own the customer and take 25-30%. Phone orders are wrong half the time. Reservations live in three apps.
- 01
Marketplaces own your guest
You pay 25-30% per order and never get the customer back. They buy from the next listing too.
- 02
Phone orders are noisy
Wrong items, missed modifiers, lost callbacks during peak. Errors hit the kitchen and the review.
- 03
Reservations everywhere
OpenTable here, paper book there, DM there. Double bookings happen. So do empty tables.
- 04
Loyalty without context
Stamp cards don't say what someone ordered last week. Personalization is a guess.
02
What Subport runs for restaurants.
Menu and ordering
Live menu with photos, modifiers, and stock. Order goes straight to the kitchen system.
- Modifier-aware ordering
- Stock-out auto-hide
- KDS integration
Reservations & waitlist
Real-time table availability, party-size constraints, automated reminders.
- Real-time table availability
- Confirm/reschedule by reply
- SMS fallback
Delivery & pickup status
Driver dispatch, ETAs, and exception handling — without the marketplace.
- Driver assignment
- Live ETA updates
- Exception escalation
Loyalty and recovery
Reorder nudges, lapsed-guest win-backs, birthday treats — based on what they actually buy.
- Reorder triggers
- Birthday automations
- VIP seating priority
03
Dinner from order to door.
Chapter 02
Reservations without OpenTable
Live table availability, party-size aware, instant confirmations.
- Real-time table block
- Special-occasion notes
- No-show watch
Chapter 03
Loyalty that knows what you ordered
Personalized rewards, tied to behavior, delivered when they matter.
- Order-aware rewards
- Lapsed-guest win-back
- Birthday treats
04
Direct-channel impact.
Repeat order rate
+28%
Phone-order errors
−40%
Average ticket
+19%
Commission
0%
05
Daily restaurant moments.
- 01
Menu Q&A
Allergens, ingredients, daily specials.
- 02
Reservation flow
Table block, party size, special notes.
- 03
Delivery tracking
Driver assigned, ETA updates, exceptions.
- 04
Kitchen handoff
Order goes to KDS, modifiers intact.
- 05
Reorder nudges
Triggered when a guest goes quiet for 14 days.
- 06
Reviews after the meal
Prompt 1 hour post-delivery while it's fresh.
06
Connects to your kitchen and POS.
- ToastPOS
- SquarePOS
- LightspeedPOS
- OpenTableReservations
- DoorDash DriveDelivery
- StripePayments
Bring guests onto a channel you own.
Onboard in a week. Move 30% of orders direct and the marketplace becomes optional.